Faq

What is Vedasexports.com?

Vedasexports.com is India’s largest handicraft and decor selling website that deals with handmade bags, paintings, woodcraft, t-lights and artefacts made of bell metal and wrought iron are the masterpieces that we are proficient in supplying.


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How do I get in touch with you?

Our customer service team can be contacted via email at info@vedasexports.com. For and for business enquiries please contact marketing@vedasexports.com.
Alternatively, we can also be reached at +91 8986033333 (10 AM - 7 PM).

What is your address?

138, Anand Gram Lane - 3,
North Of Morabadi
Ranchi - 834008 (Jharkhand), India

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How do I register and start my new account?

You can register on our website by clicking on my account wherein, you will see registration and sign in. Click registration and fill in the details asked and then click continue. Your account will be created. You can provide your details without any hesitation as all your details are safe with us. For more details you can read our privacy policy.

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How is your commitment towards your customer?

We have a longstanding commitment to provide our customers with the best possible service every time they shop with us. We do everything we can to make them feel welcome, respected and comfortable. Our focus is and always will be to provide our customers with a great experience and to continually maintain our strong and lasting relationship with them. We ask all of our people to always use good judgment and to treat customers in the manner that they would like to be treated. Every feedback of our customer will be considered. So every customer can feel free to write on feedback section or write reviews of the product so that we can come with a better solution each time.

Can we give our feedback or review on any particular product?

Definitely. Every feedback of our customer will be considered. So every customer can feel free to write on feedback section or write reviews of the product so that we can come with a better solution each time.

Are my personal information secure in this website?

All your data are safe. We maintain best practices to protect your information, which include appropriate physical as well as electronic security measures. We use 128 bit Secure Socket Layer (SSL) technology to encrypt all of your private information when placing an order, which ensures that no one else can read this information. We collect your personal information when you provide it to us as you place your order, including your name, shipping and billing address, credit card number, and email address. We use this information to process your order, provide you with support, and update you on your order. We do not sell your personal information to other parties.

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Can I cancel my product?

I apologize but you cannot cancel after the order is placed.

What can lead you to the cancellation of my product?

The cancellation can take place only if the product is out of stock or did not clear the quality check round as we prefer giving quality to our customers. And also if the logistic partners are unable to deliver the product to the desired location.

What if you discover the product packaging is damaged at the time of delivery?

If you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on the product availability.

What if you find any defect or missing parts of the product?

Returns of goods will be accepted only for Damaged/Defective products. Replacement shall be considered only if the damage/defect is reported to us with photographic evidence in writing within 24hrs at info@vedasexports.com from the receipt of product. Refund will be provided in case replacement for the same product is not available. We normally process the refund in 7 days from the date of receipt of material at our end.
Cancellation: We don’t accept cancellations.

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How long will it take to refund?

It will take 7 business days after receiving the product. Please note: Replacement shall be considered only if the damage/defect is reported to us with photographic evidence in writing within 24 hrs from the receipt of product. Refund will be provided in case replacement for the same product is not available. We normally process the refund in 7 days from the date of receipt of material at our end.

How will I receive my refund?

The refund will be credited on your bank account. It will depend on how the transaction was made. Please note Refund will be provided in case replacement for the same product is not available. We normally process the refund in 7 days from the date of receipt of material at our end.

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How long the delivery of the product takes?

The delivery time period completely depends on the location of the delivery but it will take 10-15 business days. The product will be shipped as it gets ready and will be notified to the customer when dispatched.

Can the product be delivered on a particular date?

As we believe in delivering the best quality so we take time to deliver the product. But if the product is ready to ship then it will take 4-5 days.

How much do I have to pay for the delivery?

Delivery is free of charge to the serviceable areas but for COD (cash on delivery) we charge Rs. 50 for every delivery.

Can I open the delivery before making the payment?

I apologize, but we do not have the open delivery system. In case if you have any issue with the product then feel free to contact the customer care executive at +91 8986033333
(10 AM - 7 PM) within 24 hours or you can email us at info@vedasexports.com

How can I track my order?

You can track your order through the tracking number provided to you on your registered email id after the shipment of the product is done. Go to track your order on bottom left corner of the page and it will lead you to our logistic partner wherein, you can type your reference number or tracking number and track the details of your shipment.

Can I return the product and collect cash from the courier agent?

I apologize but you cannot return the product to the courier agent and collect cash. If you have any problem relating the product, you can speak to our customer executive.

What if I am not available to receive my product?

On the day of delivery a message will be sent to you by our delivery partner and incase if they are not able to reach you then we will provide you with the instructions to collect the product(s) directly from our shipping partner. In case you find that delivery is unsuccessful, please contact our customer care on +91 8986033333 (10 AM - 7 PM) within 24 hours or you can email us at info@vedasexports.com

Does vedasexports.com delivers the product outside India?

Yes it does deliver the product outside India.

How do I change my shipping address after placing the order?

The shipping address cannot be changed after placing the order. In case of any exception you can mail us at info@vedasexports.com or call the customer care team at +91 8986033333 (10 AM - 7 PM).

Will I have to sign for my delivery?

Yes you will have to sign for you delivery to confirm that the product is received in proper condition ( without obvious damage).

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How can I show my product on your website?

To get detail information mail us at marketing@vedasexports.com or call us at +91 8986033333 (10 AM - 7 PM).

What are the policies to follow while selling my product on your website?

It should be your own product. Quality and safety check will be done before selling any product. All legal papers will be required for registration.

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Can I place bulk order?

Yes, you can place bulk order. Visit bulk order page. Fill in the details as asked or else you are free to drop us an email on our email id info@vedasexports.com but please mention “request for bulk order” on the subject or contact our customer care executive on +91 8986033333 (10 AM - 7 PM) for detailed instruction relating to the bulk order placements.

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Terms

  •  Vedas Exports periodically updates its products. It is under the company's authority that it can revise or discontinue products at any time.
  •  The buyer will get a confirmation mail including product(s) price, order number and other details as soon as he/she places an order.
  •  The Buyer can review the status of an order by registering with Vedas Exports, selecting 'My Account' and see the order history online.
  •  Vedas Exports will send shipment confirmation email immediately when the order is shipped to the Buyer. The email contains tracking number that can check the detailed delivery status
      of your order.
  •  Vedas Exports takes no responsibility of any discrepancy of inaccurate and illegible information in the order form. It is, therefore requested buyers to fill the order form with full, accurate and
      legitimate information. Note: *Telephone number and zip code must be there in the order form.*
  •  Vedas Exports can change the design and price of product(s) without prior notice.
  •  Vedas Exports takes the responsibility of good courier service.
  •  Vedas Exports is not responsible for any wrong delivery because of inaccurate or incomplete shipping address.
  •  All sales through the Vedas Exports website is final. If you want to refund or exchange, go to our refund policy.
  •  Prices quoted in the website are in Indian Rupees. Such prices do not include shipping, service, sales taxes and expedited service charges. Your order number will exhibit all charges
      (if applicable).
  •  Vedas Exports provides all information as accurately as possible. There may be discrepancy in the color capabilities of individual computers. This will affect the colors actually seen on
      the screen. Vedas Exports Store is not responsible for any limitation by Buyers' computers.
  •  Vedas Exports doesn't accept cheques, drafts, or money order.

Privacy policy

We firmly believe in your privacy and the security of your personal information. We do not rent, sell or distribute our customer base or newsletter e-mails to anyone. We also do not store your credit card details on our server, all credit card purchases are processed through our secure payment gateway. Your privacy is important to us.

Your Personal Information:
We collect your personal information when you provide it to us as you place your order, including your name, shipping and billing address, credit card number, and email address. We use this information to process your order, provide you with support, and update you on your order. We do not sell your personal information to other parties.

Anonymous Information:
We collect non-personal information from you, including your browser type, the URL of the previous web site you visited, your ISP, operating system, etc. This information is anonymous and is collected by almost all sites that you visit. We use this information, which does not identify inpidual users, to analyze trends, to administer the site, to track users' movements around the site and gather demographic information about our user base as a whole.

Cookies:
Like almost all e-commerce web sites, we use cookies. Our cookies don't store any of your personal information, but they do allow us to do things like keep items in your shopping cart during your visit or provide you with a more personalized user experience. We may use selected third parties for marketing and analysis purposes. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. We feel that the use of 3rd party services such as this improve your online experience, because they allow you to see ads that will be more likely to be something you are interested in, rather than punch the monkey ads all day.

Security:
We maintain best practices to protect your information, which include appropriate physical as well as electronic security measures. We use 128 bit Secure Socket Layer (SSL) technology to encrypt all of your private information when placing an order, which ensures that no one else can read this information.

The Information We DON'T Collect:
Credit/Debit Card Information. This information goes directly to our third party, secure payment gateway and is not retained in our servers at all.

Final disclaimer:
Although we have taken all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.